Refunds & Returns Policy – BizWin Digital
Effective Date: 20 June 2025
At BizWin Digital, we offer digital downloadable products designed to deliver immediate access and value to our customers. Due to the nature of these products, we do not typically accept returns or provide refunds once a product has been downloaded or accessed.
1. Digital Product Policy
All purchases on BizWin Digital are for intangible digital goods, which are non-returnable and non-refundable.
By purchasing from our site, you agree to this policy and acknowledge that:
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All sales are final once access or download has been granted.
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Returns are not applicable for digital files.
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Refunds are only granted under exceptional circumstances, such as duplicate transactions or proven technical issues that prevent access.
2. Exceptional Refund Cases
A refund may be considered under the following limited circumstances:
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You were charged more than once for the same product.
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You never received access to the product due to a technical fault on our part, and our support team cannot resolve the issue within a reasonable timeframe.
If you believe your case qualifies, please contact us at 📧 [email protected] within 7 days of your purchase.
Refund requests that fall outside of these circumstances will not be accepted.
3. Sale Items
Items purchased at a discounted or promotional price are non-refundable.
4. Gifted Products
Gifted digital products are not eligible for refunds. Any resolution regarding gift orders must be handled by the original purchaser.
5. Support
We are committed to your satisfaction and welcome the opportunity to resolve any technical issues promptly. For assistance, please contact our support team:
📧 Email: [email protected]
📍 Address: 3/12 Cypress Street, Tauranga, New Zealand
6. Disclaimer
This policy complies with applicable New Zealand consumer protection laws, including the Consumer Guarantees Act 1993. Your statutory rights remain unaffected where applicable.